Refund and Return Policy
At ActiveLifeIL, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) for a refund or exchange, subject to the terms and conditions outlined below.
To be eligible for a return, the following conditions must be met:
- The item(s) must be returned within [Number] days of the original purchase date.
- The item(s) must be in new, unused, and resalable condition, with all original tags and packaging intact.
- Proof of purchase, such as the original receipt or order confirmation, must be included with the return.
- Certain items are not eligible for return, as listed in the 'Non-Returnable Items' section below.
The following items are not eligible for return:
- Items that have been used, damaged, or altered in any way.
- Items that are missing original tags or packaging.
- Clearance or final sale items.
- Personalized or custom-made items.
- [Add any other specific items that are non-returnable, e.g., perishable goods, hygiene products].
To initiate a return, please follow these steps:
- Contact our customer support team at [Insert Email Address Here] or [Insert Phone Number] to request a Return Merchandise Authorization (RMA) number. Please provide your order number and a brief explanation of the reason for the return.
- Once you receive the RMA number, securely package the item(s) you are returning, along with the original proof of purchase.
- Clearly write the RMA number on the outside of the package.
- Ship the package to the following address:
[Insert Return Address Here]
Please note that you are responsible for the return shipping costs, unless the return is due to a defect or an error on our part.
Once we receive your return, our team will inspect the item(s) to ensure they meet the eligibility criteria outlined above. If the return is approved, we will process your refund or exchange within [Number] business days.
If you are eligible for a refund, you will have the following options:
- Original Payment Method: The refund will be credited to the original payment method used for the purchase. Please allow [Number] business days for the refund to appear on your statement.
- Store Credit: You may choose to receive store credit instead of a refund to the original payment method. Store credit can be used for future purchases on our website.
If you would like to exchange an item for a different size, color, or product, please indicate your preference when requesting the RMA number. Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.
If you receive a damaged or defective item, please contact us immediately at [Insert Email Address Here] or [Insert Phone Number]. We will provide instructions on how to return the item, and we will cover the return shipping costs. Upon receipt of the damaged or defective item, we will either send you a replacement or issue a full refund, depending on your preference and product availability.
Original shipping costs are non-refundable, unless the return is due to a defect or an error on our part. You are responsible for the return shipping costs, unless otherwise specified.
If you have any questions or concerns about our refund and return policy, please contact us at:
[Insert Company Name]
[Insert Company Address]
[Insert Email Address Here]
[Insert Phone Number]